Field Service Engineer II (EM Certified)

Job Description

When you are part of the team at Thermo Fisher Scientific, you oun;ll do important work. And you oun;ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division

Our Materials and Structural Analysis business helps customers drive ground breaking research and discoveries by delivering innovative solutions, such as world-class scanning and transmission electron microscopes (EM), combined with advanced software suites. Our EM Certified team is responsible for generating a new revenue stream by actively trading-in, refurbishing and reselling previously owned systems.

The Mission

The Field Service Engineer EM Certified supports the day-to-day refurbishment activities in the Certified facility in Hillsboro. This is a wide range of tasks from receiving and inspecting systems, refurbishing systems to standard factory specifications and packaging and shipping out these systems.

The Position

In this role you will support the refurbishment activities in the Hillsboro Certified facility to ensure that Certified systems meet company standards and are delivered according to schedule. You will also support the developing of standards and procedures, and continuously work to improve these.

You will plan, schedule and monitor your activities versus the agreed schedules and proactively resolve technical issues. Expected travel to be less than 25% within the Hillsboro, OR.

Your main responsibilities will involve:

• Works closely together with the Lead operations Engineer and the operations manager to schedule refurbishment activities within materials and resources availability boundaries.
• Collaborating with the lead Operations Engineer to assess returned systems and making detailed refurbishment plans.
• Working with the lead Operations Engineer to manage quality of refurbishment activities and refurbished systems.
• Actively supports improvement programs.
• Ensuring timely delivery of refurbished systems and brings up any potential delays.
• Communicates with team members and collaborators throughout the company