Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/Division
The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
How will you make an impact?
Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.
Day to day activities include:
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide diagnosis and repair support for customers and other field personnel
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Provide training to customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating outstanding problems with the system
- Act as a subject expert and resource for training
Territory: The ideal candidate will reside within the assigned territory (Research Triangle Park - RTP), with a strong preference for candidates based in Raleigh, NC within one hour of a major airport. This role requires up to 75% travel.
How will you get here?
This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.
Minimum Education and Experience
- Minimum education requirement is bachelor's degree or 2+ years equivalent education and experience in electronic systems
- Minimum experience is 1+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as [SEM](https://www.thermofisher.com/search/browse/category/us/en/90184058?gptExactMatch=true), [TEM](https://www.thermofisher.com/search/browse/category/us/en/90184060?gptExactMatch=true), [FIB](https://www.thermofisher.com/search/results?query=Focused%20Ion%20Beam&focusarea=Search%20All), or similar systems.
- An ability to diagnosis and repair ultra-high vacuum and high voltage systems.
Knowledge, Skills, Abilities
- Ability to deal effectively with customers
- Excellent interpersonal communication skills; must have a professional working proficiency in English
- Consistent record of fixing sophisticated systems and subsystems down to the component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Familiar with UHV phenomenon and technology
- Must have ability to acquire a valid passport and travel regionally and internationally as required
- Must possess a valid driver’s license
- Physical requirements include the ability to lift up to 50 lbs.
Welcome
Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary [stories ](https://jobs.thermofisher.com/global/en/discover-our-stories)and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell?
About Us
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Accessibility/Disability Access
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
EEO
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
