Field Service Engineer I

The Field Service Engineer position at HighRes Biosolutions is the primary role responsible for installation, maintenance, troubleshooting and repair of systems and devices at customer sites. This position is specialized on the hardware aspect of the products, coordinating with the Automation Support Engineer role in Customer Support and collaborating with the manufacturing and commissioning department (software and configuration-focused) for full coverage support of the products. Levels I and Junior are roles for carrying out Field Service Engineer responsibilities in either learning or assisted modes, with oversight and assistance from a team lead, supervisor, manager, or skilled technical Customer Service colleague(s).