About the role
Responsibilities
The Field Service Engineer is responsible for customer satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company _._
This position reports to the Southeast Manager and is part of the Southeast Field Service Team located in Birmingham, AL and will be working remotely to cover Birmingham metropolitan area and surrounding cities.
In this role, you will have the opportunity to:
- Servicing Beckman Coulter products at the customer facility.
- Cultivating customer relationships and supporting commercial initiatives.
- Driving a sense of urgency to ensure the customer needs are addressed promptly with an emphasis on a “first time fix” through the problem-solving process
The essential requirements of the job include:
- Associate’s degree in mechanical, electrical, biomedical engineering, life science or equivalent military experience.
- 1+ years of experience problem solving, diagnosing, or troubleshooting challenges.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Must have a valid driver’s license with an acceptable driving record
- Ability to commute onsite to customer facilities within assigned territory.
- Overnight travel 25% - 60%.
- Ability to occasionally lift, lower and move up to 50 lbs. (tools, replacement parts, consumables etc.).
It would be a plus if you also possess previous experience in:
- Prior laboratory or field service experience
- Experience working in a regulated laboratory environment
About Us
Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.
Please read our Applicant Data Privacy Notice carefully [here](http://www.danaher.com/sites/default/files/Danaher%20Applicant%20Privacy%20Notice.pdf).
About IDBS
IDBS helps BioPharma organizations unlock the potential of AI/ML to improve the lives of patients. As a trusted long-term partner to 80% of the top 20 global BioPharma companies (1), IDBS delivers powerful cloud software and services specifically designed to meet the evolving needs of the BioPharma sector. IDBS, a Danaher company, leverages 35 years of scientific informatics expertise to help organizations design, execute and orchestrate processes, manage, contextualize and structure data and gain valuable insights throughout the product lifecycle, from R&D through manufacturing. Known for its signature IDBS E-WorkBook software, IDBS has extended its flexible, scalable solutions to the IDBS Polar and PIMS cloud platforms to help scientists make smarter decisions with assured confidence in both GxP and non-GxP environments. 1. Rank measured by Market Cap, Q1 2024. Learn more about: - IDBS E-WorkBook: https://www.idbs.com/products/e-workbook/ - IDBS Polar: https://www.idbs.com/polar/ - IDBS PIMS: https://www.idbs.com/skyland-pims/ IDBS is proud to be part of Danaher, a global life sciences and diagnostics innovator committed to accelerating the power of science and technology to improve human health. As part of Danaher, IDBS is connected to a uniquely broad ecosystem of expertise, technologies, and capabilities. Together, we partner closely with customers to solve their toughest challenges with greater speed and certainty. Powered by the rigor of the Danaher Business System and a culture of continuous improvement, we make time a competitive advantage for our customers and help unlock the transformative potential of science and technology to improve billions of lives every day.