About the role
Responsibilities:
- Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
- Provide follow-up service by calling customers who have recently been provided service
- Ensure service was complete and satisfactory to the customers' needs
- Accurately maintain car stock inventory, test equipment, tools, and technical data
- Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements
- Display maturity and judgment in time management and expense control
- Maintain expense levels within the established guidelines for field service travel and sites visits
- Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager
- Properly maintain and use company vehicle as outlined by current Corporate fleet policy. Interface efficiently with other departments and managers to resolve customer problems and issues
- Perform other duties as assigned
- Accountable for providing support to customers that meet BD standards of outstanding quality service at all times
- Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts
- As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment
Minimum Requirements
- A minimum of a High School diploma
- A minimum of 3 years’ experience troubleshooting instruments or components
- Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards.
- Ability to travel a minimum of 50%
Preferred Requirements:
- Flow Cytometry experience is a plus
- Technical military training
- Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
- Prior Field Service Engineer experience
- Individuals with previous experience fixing medical device instruments
- Previous customer interfacing role
- Proficiency with MS Office applications such as Word and Excel
- Familiarity with recent Mac and PC operating systems
- Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.