Job Summary
Serving as a “subject matter expert” (SME), provide product support, education, training and insight regarding the proper use of specialty medical devices for endovascular embolization procedures. Proctor physicians and/or ancillary staff during procedures in which embolization devices are utilized, provide in-services and presentations on technologies, medical devices and on specific embolization procedures to customers. Customers typically include physicians, nurses and other medical personnel. May also extend internally to cross-functional partners.
Under minimal direct supervision, provide highly specialized technical training typically in a clinical and/or surgical environment. Work with assigned sub-market team to include Territory Managers, Region Managers, etc. in assigned accounts within the Embo Quarterly Business Review (QBR) process.
Job Details/Responsibilities
Customer Facing:
- Train internal (Field Team) and external customers (Physicians, Clinicians, Technicians) on the proper technique and use of TIS embolization product portfolio.
- Serve as a company liaison with customers on clinical and technical matters supporting company initiatives, projects and products.
- Communicate (verbally or written) with marketing and sales teams to address technical, and clinical issues.
- Operate computer medical simulation equipment and support the use of various vessel model units.
- Support local/regional/national clinical seminars and medical society sponsored symposia and courses as necessary.
- Work with NEBDM, sales team, and marketing, internal departments and customers to resolve clinical and technical related problems.
- Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas.
- Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas.
- Ensure clinical compatibility between all TIS products within the scope of procedural application.
- Participate in the QBR process demonstrating understanding of sales processes, effective targeting and operational compliance.
- Ensure to the best of their ability TIS products are used appropriately regarding patient safety and intended use.
Marketing, Compliance, Quality and Safety
- Work with Marketing and Sales to implement tactics supporting strategic goals and product related tactics.
- Follow the established (PPR) Product Performance Reporting process and provide any necessary input.
Job Responsibilities (continued)
- Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumo’s policy on Interactions with Healthcare Professionals.
- Maintain strong knowledge of and adherence to regulations regarding promotional material content and control. Follow procedures for good clinical practices and Design Control when participating in new product development and clinical activities. Fully adhere to all applicable FDA regulations, international guidelines and Terumo’s policies at all times.
- Perform other job-related duties as assigned.
Working Conditions/Physical Requirements
- This is a field-based position. Must be able to drive personal automobile on a daily basis to/from customer accounts and drive long distances as necessary.
- This position, based on organizational needs, will require overnight and occasional weekend travel for training, meetings, region support, etc. Amount of travel will determined by size of region.
- Daily entry into hospitals and other medical facilities is required. Many facilities have instituted vendor credentialing policies which require vendors to meet defined training, background check and proof of immunization requirements as a condition of entry. Terumo Associates entering these facilities are required to abide by these credentialing requirements.
- Must be able to gain access to and work in the IR suite, cath lab and operating room. Entry into these areas requires an ability to wear appropriate gowning, standing for long periods of time, complying with hospital policy/protocol and awareness of potential biohazards such as blood borne pathogens.
- This position requires working in areas where ionizing radiation is present. Knowledge of radiation exposure and protections is necessary.
Knowledge, Skills and Abilities (KSA)
- Strong technical and clinical knowledge in human anatomy and physiology and medical procedural techniques (endovascular preferred).
- Ability to quickly gain a thorough knowledge of company products and their recommended use in various disease states.
- Ability to handle customer inquiries and to respond with company information, selected reference material and analyze product applications and misapplications to diagnose product issues relating to usage, manufacture and/or failure.
- Strong interpersonal and analytical skills, training and the ability to stay aware of the current technology, company products and generally accepted medical practices related to products and procedural area.
- Ability to handle several time constrained projects simultaneously, while meeting the needs of both internal and external customers.
- Ability to present and effectively communicate complex clinical and technical data to others of a non-scientific orientation and with varying backgrounds and knowledge levels.
- Ability to apply business acumen and understanding to clinical support and customer facing/sales force interactions.
- Ability to adapt to changing priorities.
- Ability to work in a team environment including in the hospital/lab setting and with local sales team.
- Ability to adhere to all company policies and deadlines for all operational aspects of the role, to include expense reports and field inventory, balanced with being in accounts and traveling
Qualifications/ Background Experiences
- Technical or professional health services licensure from an accredited licensing entity. e.g., RT, RCIS, RN or Bachelor’s degree in health sciences or related field with a minimum of 3 years’ experience in a clinical setting (peripheral and/or cardiology related), or equivalent combination of education and experience.
- Must have a minimum of 3 years scrubbing experience within Cath Lab or Interventional Radiology environment or equivalent.
- Prior experience as a Field Clinical Specialist with a medical device company is preferred.
- Prior experience with endovascular embolization procedures and products is strongly preferred.
