Location:
Field-Based – West Region
Reporting To:
Field Applications Specialist Manager, U.S. Region
Position Summary
Enable science. Drive adoption. Deliver customer outcomes.
At Waters, Field Applications Specialists are critical to ensuring customers realize the full value of their investment through expert scientific engagement, application guidance, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term adoption—translating complex technologies into meaningful scientific and operational outcomes.
This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver impactful training, and proactively drive utilization and adoption. You will partner closely with commercial, service, and marketing teams to strengthen customer outcomes, increase product adoption, and uncover opportunities for growth.
This is a high-impact role where scientific expertise, customer engagement, and execution directly influence utilization, customer retention, and long-term value creation.
Role Purpose
As part of the Waters Biosciences division, ensure successful customer onboarding, product adoption, and sustained success by providing high-impact technical training, workflow optimization, and application expertise that enables customers to achieve their desired outcomes.
Key Responsibilities
Customer Engagement & Training
- Lead customer onboarding to ensure a seamless transition from purchase to implementation
- Deliver high-quality, application-focused training tailored to customer workflows and expertise levels
- Educate customers on best practices to maximize instrument and application performance
- Support initial setup, validation, and readiness of customer workflows
Post-Sale Technical Support & Expertise
- Provide advanced application support and troubleshooting across instruments and workflows
- Partner with customers to resolve complex technical challenges efficiently
- Serve as a trusted scientific advisor for ongoing application needs
- Escalate and coordinate resolution of complex issues with internal teams
Workflow Optimization & Adoption
- Drive utilization through proactive engagement and scientific consultation
- Advise customers on optimizing workflows and improving outcomes
- Identify gaps and recommend best-practice solutions
- Enable customers to achieve measurable success with technologies and reagents
Customer Success & Retention
- Strengthen customer satisfaction and long-term retention through consistent engagement
- Reinforce value realization and ensure achievement of intended outcomes
- Build strong, trusted relationships with scientific stakeholders
- Support broader customer success initiatives aligned to business objectives
Expansion & Opportunity Identification
- Identify opportunities to expand application usage and workflow breadth
- Surface unmet needs for additional products, reagents, or capabilities
- Partner with Account Managers and Technical Sales Specialists to support growth opportunities
- Contribute insights to territory and account development strategies
Cross-Functional Collaboration
- Partner closely with commercial, technical sales, service, and marketing teams
- Support coordinated, account-based customer engagement strategies
- Provide field insights to inform product development and training programs
- Contribute to a collaborative, team-based customer success model
What Success Looks Like
- Enables customers to achieve meaningful scientific and operational outcomes
- Accelerates onboarding and reduces time to productivity
- Minimizes technical barriers and improves implementation success
- Increases product utilization and application adoption
- Improves customer satisfaction, retention, and loyalty
- Identifies and supports account expansion opportunities
Qualifications & Experience
Required
- Bachelor’s degree in life sciences or related field
- Hands-on experience with flow cytometry applications and cell sorting
- Strong troubleshooting capabilities across complex workflows
- Ability to translate scientific concepts into practical application
- Strong training, communication, and presentation skills
- Valid driver’s license with at least 3 years of driving history
- Ability and willingness to travel extensively (60–70%), including multi-day overnight travel
Preferred
- Advanced degree in life sciences or related field
- Experience with spectral flow cytometry
- Experience operating and troubleshooting cell sorters
- Prior customer-facing application support or training experience
- Familiarity with FlowJo, Infinicyt, OMIQ, or FCS Express
- Experience in workflow optimization and method development
- Experience working cross-functionally in commercial or field environments
Work Environment & Travel
- Field-based role with frequent on-site and remote customer engagement
- Travel driven by customer and business needs
Why Waters
Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading organizations across Pharma, Biotech, Academic, and Government sectors to solve complex scientific challenges.
As part of Waters, you will:
Enable customers to achieve meaningful scientific outcomes
Work with innovative technologies and applications
Collaborate across scientific and commercial teams
Directly contribute to customer success and long-term value creation
Who Thrives in This Role
- Scientists passionate about training, teaching, and enabling others
- Customer-centric professionals who build long-term scientific partnerships
- Problem-solvers who enjoy optimizing workflows and applications
- Collaborative partners who work effectively across teams
- Self-driven individuals committed to delivering high-impact field engagement
Who This Role Is Not For
- Individuals seeking non-customer-facing or purely transactional roles
- Those uncomfortable with travel and field-based engagement
- Candidates who prefer reactive rather than proactive customer interaction
Equal Opportunity
Waters is an Equal Opportunity Employer committed to building an inclusive workplace where all employees can thrive.
