About the Company:
Cytovale is a leading innovator in early sepsis detection, revolutionizing emergency care with its advanced IntelliSep technology. This system provides rapid, actionable insights into a patient's likelihood of having or developing sepsis through a quick 8-minute blood test. IntelliSep's unique capability to assess immune dysregulation enhances the triage and treatment of sepsis, promoting patient-centered care, operational efficiencies, and provider satisfaction. Cytovale is committed to successful implementation, clinical adoption, and continual improvement of healthcare outcomes. For more information, please visit www.cytovale.com.
Position Overview:
The Field Application Scientist (FAS) will play a critical role in the successful deployment and support of IntelliSep technology across various healthcare settings. This role reports directly to the Director, Field Application Scientist, and involves close collaboration with laboratory stakeholders to ensure the seamless integration of IntelliSep into clinical workflows. The FAS will serve as a technical advisor, trainer and customer advocate supporting customer success from pre-sales through post-implementation
This is a remote, field based role.Candidates must live in TEXAS, GEORGIA or FLORIDA to be considered.
Key Responsibilities:
Sales and Marketing Support:
- Se rve as a primary technical resource during the pre-sales process, confidently presenting IntelliSep technology, its clinical value, and the healthcare challenges it addresses to laboratory stakeholders.
- Deliver engaging presentations and live instrument demonstrations that clearly communicate IntelliSep’s capabilities, benefits, workflow integration and operational impact. In many cases, serve as the first laboratory-facing representative and the first introduction laboratory stakeholders have to Cytovale and IntelliSep.
- Develop strong relationships with laboratory leaders and key stakeholders by serving as a knowledgeable technical resource throughout the evaluation, implementation and adoption process.
- Address customer questions and concerns related to implementation, method validation, workflow integration, regulatory considerations, operational impact, and patient outcomes.
- Support laboratory discovery activities by developing an understanding of customer workflows, staffing, operational challenges, IT infrastructure, and strategic goals, helping to tailor implementation to meet customer needs.
Implementation and Customer Success:
- Support customer implementations from project kickoff through go-live and post-implementation support, ensuring activities are completed in accordance with company procedures, timelines, and quality standards.
- Assess customer workflows, organizational structures, staffing models, and operational readiness to support successful deployment and adoption of IntelliSep.
- Deliver comprehensive and structured operator training that builds competency and long-term success with IntelliSep.
- Prepare and guide customers through each task within the implementation, ensuring clear understanding of expectations, responsibilities, and upcoming activities to maintain project momentum and avoid surprises.
- Troubleshoot and resolve technical, workflow, and operational issues, ensuring optimal system performance and customer satisfaction.
- Provide ongoing consultation and support to maximize customer success.
- Collaborate closely with customer stakeholders and internal Cytovale teams to ensure effective communication, alignment, and timely resolution of issues throughout the implementation lifecycle.
Innovation and Continuous Improvement:
- Support the education and training of other team members on implementation processes, best practices, technical knowledge, and customer engagement strategies.
- Develop, maintain, and continuously improve customer-facing and internal resources
- Demonstrate advanced proficiency in Microsoft Office with the ability to independently create, refine, and improve professional-quality presentations, documents, and analytical tools for internal and external audiences.
- Identify opportunities to improve implementation workflows, customer experience, training effectiveness, and operational efficiency.
- Collaborate with cross-functional teams to incorporate field feedback into process improvements, product enhancements, and customer support strategies.
Core Values:
- Commitment to Learning: Take ownership of your career development, continuously expanding your skillset and seeking feedback.
- Change Agility: Adapt seamlessly to new initiatives and ambiguous situations, demonstrating flexibility and resilience.
- Integrity: Lead with honesty, openness, and respect for others, fostering a culture of trust and collaboration.
- Values Diversity: Cultivate an inclusive workplace that celebrates diversity of thought and perspective.
- Accountability: Hold yourself and your team accountable for delivering high-quality results.
- Vision: Think strategically, craft a shared vision, and inspire others to turn vision into action.
Minimum Qualifications:
- Bachelor’s degree in a life sciences field or related field.
- Minimum of 3 years of experience in laboratory operations, diagnostics, field applications or customer-facing technical roles.
- Strong presentation, communication, and customer engagement skills.
- Ability to manage multiple projects and work independently in a fast-paced environment.
Preferred Qualifications:
- Experience supporting laboratory stakeholders during evaluations, implementations, or training activities.
- Familiarity with CLIA, CAP, CLSI, and regulated laboratory environments.
- Experience delivering technical presentations and instrument demonstrations.
- Experience developing training materials, presentations, or workflow documentation.
