Field Analytics & Reporting Associate Director, Kidney

General Summary:

As the Field Analytics and Reporting Associate Director, you will be responsible for supporting all field analytics to support the current and upcoming product launches for Vertex. This role reports to the Director of Field Analytics in North America IACO (Insights Analytics & Commercial Operations). This role will support strategy, design, roadmap planning, delivery, and adoption of all analytics across all field roles within the Strategic Customer Engagement Team including Field Account Managers, Regional/Area Managers, Strategic Account Leads, and Virtual Field Representatives. This role will also serve as a critical team member for the Business Unit Analytical Support team and be able to effectively analyze data sources across prescription data sources (Hospital/Retail/Claims), field activity, and related channels as well as be a strong communicator to the business unit leadership on findings and recommendations based on analyses.

This role will work closely with all members from the Business Units, fostering teamwork and collaboration across areas such as Market Access, Marketing, Forecasting, and Marketing Science. This role will also be a critical member of the North America Field Operations team, working closely with Incentive Compensation, Targeting & Alignments, and Data Management, to ensure a seamless experience for the field user and cross-functional insights. This is a hands-on role and will require both strategic and tactical experience and strong business/technical acumen in pharmaceutical sales and sales operations functions.

Key Duties and Responsibilities:

• Serve as the point person for all field reporting business needs, system requirements, and overseeing of development for field, field management, and HQ users
• Work closely with IT team and vendor service companies to create roadmaps, timelines, and deployment plans
• Develop mock-ups and also support system development where needed for Power BI application updates and enhancements
• Conduct Ad hoc analysis for BU and field leadership to support business questions and recommendations for early launch findings and refinements
• Design, construct, and roll-out analytical dashboards to be used across the different commercial field teams to generate real-time analytics
• Understand data warehouse models and work with internal team members to utilize data for reporting and Ad hoc analysis as well as recommend best practices and optimizations for data use with DTE
• Work with Data Management, IT, and other internal stakeholder to ensure proper data definitions, business rules, and data warehouse structure and support model are optimized to allow for ongoing/Ad hoc analytics needs
• Monitor field performance, inquiries, KPIs, and business leader feedback to identify areas of opportunity for refresher or additional trainings and communications to instill good business practices and strong knowledge of all field operational systems, data, and processes
• Act as liaison with the Field Operations functions to ensure deliverables, timelines, and field deployment planning is incorporated into field sales team planning to ensure proper field expectation setting, functional delivery, and delivery excellence
• Identify risks, potential barriers, or issues to Field Operations functional leaders and propose solutions based on field feedback or KPI observations to optimize field efficiencies and innovations
• Work with sales leaders to identify gaps in field buy-in, accountability, or performance need to be addressed and work with sales leadership to support needed resources, knowledge-gaps, or coaching opportunities

Knowledge and Skills:

• Ability to perform hands-on analytics in snowflake data warehouse and Power BI analytics tools
• Ability to effectively communicate results and complex data insights to brand and business unit leadership
• Proficient in pharmaceutical sales roles in a complex selling environments across IDNs, Institutions, HCPs, Virtual Sales, and Non-Personal Promotion activities
• High business and technical acumen in pharmaceutical sales operations including CRM, customer data management, sales data (Retail/Institution), field reporting, and inventive compensation.
• Strong project management skills with demonstrated ability to lead multiple projects and priorities
• Demonstrated experience in understanding, facilitating, and communicating with field sales teams and field sales leadership to drive high field adoption and field performance in understanding and utilizing operational functions, identifying areas for improvement, and measuring field impact
• Ability to manage internal partners and external vendors in delivery of required resource creation or field support delivery.
• Strong understanding of the life sciences industry

Education and Experience:

• Bachelor's Degree and 8+ years in a pharmaceutical analytics role
• 3+ years of experience delivering complex analytics for product launches within the pharma industry, including support of brand planning, field strategy/sizing, channel optimization, field performance reporting, and Ad hoc requests to support business planning and refinements