Estate Host - WillaKenzie Estate

Description

_Position at Jackson Family Wines_

POSITION SUMMARY:

WillaKenzie Estate is a multi-generational, family-owned winery that produces wines with authenticity and exceptional pedigree.We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service. Applicants must be effective self-starters, confident in their ability to sell premium wine, and work in a team-oriented environment. This position is responsible for hosting tastings and providing memorable experiences for our guests, developing new relationships with clients in-person, via phone and through email outreach.Our team respects, celebrates, and takes pride in each other’s differences, we nurture a culture that embraces fairness, acceptance and belonging.Come join our preeminent group of passionate, trusted, and respected wine industry professionals!

ESSENTIAL FUNCTIONS/DUTIES:

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
• Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
• Assists in phone and email outreach during Club shipments and new wine releases.
• Develops referral partners through business development activities to drive sales and awareness for the property.
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
• Offers exemplary customer service at all touch points that provides customized customer support.
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
• Supports trade hospitality events as needed, and other duties as assigned.

REQUIREMENTS:

• 2+ years related experience preferred in sales, customer service or hospitality.
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.
• Able to work a flexible schedule including weekends.
• Must be at least 21 years old
• Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.
• Outstanding ability in customer service and working with the public.
• Commitment to excellence, high standards and working effectively with a team.
• Strong organizational, problem-solving, multi-tasking and analytical skills.
• Flexibility and ability to manage changing priorities with enthusiasm.
• Must be fluent in English.
• Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.

WAGE TRANSPARENCY:

The base pay for this role ranges from $18.00 - $20.00 per hour. Compensation will be determined by candidate experience, skills, and location.

BENEFITS:

• Health Benefits – Medical, Dental, Vision, Disability & Life insurance
• 401k with employer match
• Generous time off including vacation, holidays, and paid health time
• Paid volunteer time
• Learning & Development opportunities
• Modern Health virtual mental health & coaching visits
• Wine discounts!