Summary:
The Director of Innovation is a critical role within Market Access Intelligence & Innovation (Global Pricing & Health Systems Analytics). As an AI transformation leader, you will drive execution of the first wave of MAx AI and digitally enabled solutions that strengthen access strategy, pricing, and contracting execution, while identifying and shaping a second wave of opportunities that expands business value and organizational capability.
This leader blends deep market access expertise with digital fluency to translate unmet needs into testable concepts, rapid pilots, and measurable value. You will run a disciplined innovation process (intake → assess → pilot → scale/hand off) that turns business priorities into scalable solutions with clear adoption plans.
This is a hands-on builder role for a leader who wants to shape how AI is applied in Market Access. You will guide roadmap decisions, lead cross-functional delivery, and turn business needs into scalable solutions—from data products and AI agents to workflow automation and GenAI-enabled decision support—that strengthen patient access in meaningful ways.
Responsibilities:
- Lead the Market Access & Pricing (MAx) innovation portfolio: own the current AI roadmap and first-wave priorities aligned to enterprise goals; define value hypotheses and success metrics; and maintain a replenished pipeline of second-wave opportunities based on business needs, pilot outcomes, and strategic gaps.
- Run a disciplined pilot engine : turn business problems into pilot plans; lead first-wave pilots end to end through delivery, measurement, and stabilization; and track outcomes, risks, and decisions to inform scale, iteration, or stop/go choices.
- Build digital solutions with partners : serve as product owner or co-owner for select tools and workflows; define user needs and requirements with Digital, IT, and Data partners to deliver scalable, fit-for-purpose solutions.
- Design for adoption : map workflows and pain points; apply user-centered design; embed solutions into operating rhythms; develop change, training, and communications plans.
- Scale what works : develop repeatable playbooks and documentation; execute structured transition and knowledge-transfer plans; engage operational owners early; and provide a defined stabilization period following handoff.
- Measure and continuously improve : define KPIs (e.g., cycle time, forecast accuracy, productivity gains, utilization, and adoption); capture implementation learnings to inform iteration, continuous improvement, and future opportunity development.
- Engage stakeholders and vendors (as needed) : partner across Access Strategy, International Market Access, Global/US Pricing, Legal, IT, and Intelligence teams; manage external partners to deliver quality outcomes on time and within budget where relevant.
Qualifications:
- Bachelor's degree required. MBA, MPH, MS, PharmD, or equivalent advanced degree preferred (or comparable experience).
- 10+ years in pharma/healthcare with experience in Market Access, Pricing, Commercialization, and/or related functions
- Track record of delivering measurable outcomes in complex, matrixed environments (e.g., from concept through pilot to scale/handoff), leading cross-functional initiatives, and translating business needs into actionable solutions.
- Digital fluency: strong comfort with data products, automation, and modern collaboration tools.
- Experience leading or contributing to AI and/or digital transformation initiatives.
- Practical experience with iterative delivery methods: translating needs into requirements/user stories, testing, deployment, and adoption.
- Demonstrated ability to assess emerging technologies (including Gen AI) for business value, feasibility, and risk, translating insights and learnings from early deployments into prioritized next-wave use cases, pilot opportunities, and portfolio recommendations.
- Executive-ready communication (written, verbal, visual): distill complexity, drive decisions, and facilitate working sessions.
- Proactive, structured, and resilient in ambiguity; strong program and stakeholder management skills.
