Customs Administrator

Job Purpose To coordinate and create special requirement paperwork for international shipments, including key accounts, as well as taking ownership of the packing of special requirement shipments. To deal with dangerous goods paperwork. To provide administration assistance for the Despatch team. To monitor the Despatch inbox and provide prompt replies to other teams (onsite Monday - Friday). Key Responsibilities and Accountabilities * To monitor the Special Requirements Despatch Outlook inbox, action or assign the emails and ensure prompt responses * To liaise with the Customer Services team to understand and agree despatch paperwork changes for specific customers/distributors (with relevant manager escalation where necessary) * To implement agreed paperwork changes from a system point of view * To ensure that the Special Requirements database is kept up-to-date * To focus on the packing of special requirement shipments to ensure that all requirements are included * To scan in the special requirements paperwork as soon as possible after the despatch of the samples and the relevant parties informed * To provide on-going analysis to streamline the international paperwork process and generate innovative solutions * To coordinate the tracking of requirements by customer, country, scheme to ensure compliance and to identify opportunities for improvement * To understand and coordinate the robotic automation processes (where required) * To produce despatch schedules * To provide training to relevant staff members on best practice * Attend courses to acquire and maintain dangerous goods qualification * Prepare and print dangerous goods paperwork to ensure that LGC Bury is compliant with either IATA and/or ADR shipping regulations * To produce manual air waybills * To place purchase requisitions for items needed for the Despatch Department * Organise the collection and delivery of goods via international and national carriers,including third party collections * To arrange ad-hoc collections of raw material and pallets, etc * Perform the duties of other staff in their absence and assist other staff when necessary * To ensure that all work is carried out in accordance with defined company procedures and statutory requirements, such as the Health and Safety at Work Act, COSHH, et * Carry out any additional duties or tasks as directed that are commensurate with the role and position Person Specification * A general good level of secondary education or relevant experience. A background in despatch administration / coordination * Trained in IATA regulations (preferable but not essential) * Experience working with different document types, paperwork and invoices * Exemplary interpersonal and communication skills * Ability to work on own initiative and as part of a team * Good organisational skills, ability to prioritise and work under pressure to meet deadlines * Excellent command of English, written and oral * Methodical and precise approach * Good communication skills * Excellent key board skills * Proven ability to work to and achieve set deadlines with a high degree of accuracy. Qualifications * A minimum of four 'GCSE' passes. * Relevant previous work experience, preferably in a despatch/warehouse environment. * Excellent command of English, written and oral. * Good telephone manner. * Excellent key board skills. * Proven ability to work to and achieve set deadlines with a high degree of accuracy. The job holder will be able to demonstrate the following behaviours in line with LGC’s values: * Operates within the company’s core values (Respect, Integrity, Brilliance, Curiosity, and Passion) and demonstrates these within the day to day role. * Proactive and enthusiastic attitude with a demonstrable commitment to delivering continual improvement. * Patience, determination, attention to detail and integrity are qualities which are paramount to an individual being successful in this role. * Demonstrates initiative; adopts a proactive and enthusiastic attitude and demonstrates commitment. * Able to manage a flexible workload; shows good organisational skills and high levels of personal resilience; able to work to deadlines under pressure. * Has high levels of concentration, excellent attention to detail, accuracy and reliability; excellent record keeping. * Good team worker with excellent communication skills. * Good interpersonal skills with the ability to interact with customers and colleagues at all levels. * Excellent verbal & written communication. Additional Information OUR VALUES * PASSION * CURIOSITY * INTEGRITY * BRILLIANCE * RESPECT EQUAL OPPORTUNITIES LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership. For more information about LGC, please visit our website www.lgcgroup.com #scienceforasaferworld