Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at **Intuitive**. As a global leader in **robotic-assisted surgery** and **minimally invasive care** , our technologies—like the **da Vinci surgical system** and **Ion** —have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help **transform the future of healthcare** , you’ll find your purpose here.
Job Description
Primary Function of the Position
The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.
Essential Job Duties
- Conduct _da Vinci_ ® Surgical System training programs for surgical teams at designated training centers and remote centers
- Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
- Conduct surveys to gather data and measure program effectiveness
- Act as subject matter expert for internal projects, as needed
- New product development
- Training material/ protocol development
- Training research initiatives
- Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
- Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
- Occasional support of the _da Vinci_ ® System in a hospital operating room
- Support _da Vinci_ ® Surgical System troubleshooting and maintenance at the training center
- Manage training center logistics, inventory and training calendars
- Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
- Support positive relationships between external training center personnel and ISI management
- Contribute to the organization’s quarterly goal achievements
- Develop competency in the following:
- _da Vinci_ ® System Technology
- _da Vinci_ ® System applications and advanced technology
- OR Efficiency
- Training Pathway process
- Training/coaching techniques/methodologies
