Customer Excellence Representative
Business DevelopmentHigh School RequiredMid Level
About the role
What you will do -
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
- Process all work in accordance with relevant working practices and standard operating procedures
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
- Prepare product or service reports by collecting and analyzing customer information
What you need -
Required Qualifications:
- 2+ years of experience
- High school diploma
- Ability to work flexible hours, as needed to support the business needs
Preferred Qualifications:
- Associates or Bachelor's Degree
- Experience with Customer Service and Order Entry
- Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software