Job Description

Vertex is seeking a Commercial Training,Senior Manager to enhance the skills, capabilities, and knowledge of customer-facing teams supporting reimbursement and patient access. This role is responsible for developing, implementing, and facilitating impactful training programs that support field readiness, onboarding, and ongoing capability development for field reimbursement and patient support audiences.

The ideal candidate brings strong expertise in reimbursement, access, training strategy, and adult learning, with the ability to translate complex concepts into practical, field-relevant learning experiences.

Work Model: On-site or Hybrid

Key Responsibilities

Partner with cross-functional stakeholders to identify training needs and recommend learning solutions for field reimbursement teams and patient support groups
Develop, implement, and facilitate training programs, workshops, and learning initiatives for field reimbursement learners and patient support groups
Design, create, and deliver effective training content that improves learner capability and supports desired business outcomes.
Lead and support new hire training and onboarding programs, including coaching and facilitation.
Analyze performance gaps and develop targeted training initiatives to address capability needs and drive results.
Continuously identify and implement new approaches, practices, and processes to improve the efficiency and effectiveness of training services.
Oversee processes associated with the Communications Review Committee (CRC), procurement, strategic sourcing, vendor management, budget tracking, and relevant leadership coordination.
Manage external vendors for content design, development, and training support, as needed.
Collaborate across functions and geographies to ensure training solutions are consistent, scalable, and aligned with business priorities.
Translate reimbursement and access concepts into practical learning materials, tools, and workshops for customer-facing teams.
Support ongoing capability development through refresher training, reinforcement plans, and field enablement resources.
Perform other duties as assigned in support of training excellence and organizational capability building.

Required Qualifications

Bachelor’s degree in a relevant discipline.
Typically requires 6+ years of experience, or the equivalent combination of education and experience.
Experience developing, implementing, and facilitating training programs for field-based, customer-facing, or cross-functional teams.
Strong instructional design experience and the ability to facilitate training workshops for both small and large groups.
Demonstrated ability to analyze performance gaps and create learning solutions that drive measurable results.
Strong project management, interpersonal, and communication skills.
Demonstrated ability to work independently and manage multiple projects requiring collaboration across functional areas.
Ability to work effectively in a cross-functional, matrixed environment, including coordination across regions or countries.
Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
Familiarity with traditional and modern training methods, including mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations.
Experience supporting reimbursement, access, patient support, or related healthcare field functions.

Pay Range:
$138,400 - $207,600

Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid : work remotely up to two days per week; or select
2. On-Site : work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.
#LI-Hybrid

About Vertex

Help Us Achieve Our Mission

_Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases. The company has approved medicines that treat the underlying causes of multiple chronic, life-shortening genetic diseases — cystic fibrosis, sickle cell disease and transfusion-dependent beta thalassemia — and continues to advance clinical and research programs in these diseases. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including APOL1-mediated kidney disease, acute and neuropathic pain, type 1 diabetes, myotonic dystrophy type 1 and alpha-1 antitrypsin deficiency_ _._

_Founded in 1989 in Cambridge, Mass., Vertex's global headquarters is now located in Boston's Innovation District and its international headquarters is in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 14 consecutive years on Science magazine's Top Employers list and one of Fortune’s 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit[**www.vrtx.com**](https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.vrtx.com&esheet=52609949&newsitemid=20220321005939&lan=en-US&anchor=www.vrtx.com&index=2&md5=a32693d2c9354cbbd5ad1e43dab9dd40) or follow us on [Facebook](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.facebook.com%2FVertexPharmaInc%2F&esheet=52018237&newsitemid=20190725005107&lan=en-US&anchor=Facebook&index=2&md5=3f9f17b728f89efc65b40de59acf2d0a), __[Twitter/X](https://twitter.com/VertexPharma)_ _,[ LinkedIn](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvertex-pharmaceuticals%2F&esheet=52018237&newsitemid=20190725005107&lan=en-US&anchor=LinkedIn&index=4&md5=e0cefd5734e34af1f803797ede89db22), [YouTube](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCrNu_QIE9exwVQnWKgr1toQ&esheet=52018237&newsitemid=20190725005107&lan=en-US&anchor=YouTube&index=5&md5=34abd524fab4d94b88eb3150d656a2b3) and [Instagram](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.instagram.com%2Fvertexpharmaceuticals%2F&esheet=52018237&newsitemid=20190725005107&lan=en-US&anchor=Instagram&index=6&md5=b119baee5b0dcc2e8af2b4f43a74356f). _

_The diversity and authenticity of our people is part of what makes Vertex unique, and we recognize that each employee brings diverse perspectives and strengths. By embracing those strengths and celebrating differences, we are fostering an inclusive culture where each of us can bring our authentic selves to work, inspire innovation together, and change people’s lives._

_Our vision is clear: to be the place where an authentic, diverse mix of talent want to come, to stay, and do their best work._

Commercial Training Senior Manager — Field Reimbursement, Patient Services

About the role