Position Overview
The Clinical Lab Associate IV is responsible for supporting the Specimen Processing Supervisor in leading the day-to-day operations of the Specimen Processing Department; including, but not limited to, lab productivity and processing line support. Tasks may include but are not limited to: task schedule creation; assist with team member 1:1 documentation and conversations; assist with interviews; deliver employee feedback and redirection; perform quality and safety investigations; perform root cause analysis; recommend/implement corrective and preventive action plans; support workflow and automation management; create new and edit existing standard operating procedures; lead team meetings.
The Clinical Lab Associate IV follows all Laboratory policies and procedures and maintains accurate data reporting practices to ensure consistent and diligent execution of Specimen Processing. This role supports the mission and vision of Exact Sciences Laboratories and shares the responsibility of ensuring the Specimen Processing department operates effectively. The function of this position is performed under the guided direction of the Specimen Processing Supervisor or designer.
Shift: Tues - Fri, 10p - 730a
Essential Duties
Include but are not limited to the following:
- Perform primary responsibilities listed below completely, timely and accurately:
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain documentation of problems and problem resolutions following Good Documentation Practices (GDP).
- Work with leadership to develop department goals that align with organizational priorities.
- Work with leadership to identify and progress on individual development goals that align with organizational priorities.
- Support operational initiatives including, but not limited to, quality and process improvements, SOP development, department inspections and audits.
- Assist and support the Clinical Lab Training Department; including, but not limited to, reviewing department specific training materials, identifying additional training needs/resources, and providing training, as needed.
- Complete all mandatory training assignments and annual competencies within established timelines.
- Handle and dispose of all specimens following standard precautions and applicable safety policies.
- Understand and comply with all lab and safety regulations.
- Support employee engagement initiatives and activities to maintain and improve team morale.
- Communicate and manage change effectively.
- Meet performance and behavior expectations listed below:
- Exemplify the core values of Integrity, Teamwork, Accountability, Quality, and Innovation at all times.
- Self-motivation with a results-driven approach.
- Maintain a high level of professionalism in written and verbal communications.
- Act with an inclusion mindset and model these behaviors for the organization.
- Maintain regular and reliable attendance.
- Demonstrate the necessary skills and abilities:
- Ability to work in a fast-paced team environment, adapt to changing workload and circumstances effectively and respond to new information quickly.
- Strong critical thinking skills with the ability to make decisions in a fast-paced environment.
- Ability to communicate effectively with all levels of the organization through both verbal and written communication.
- High level of listening skills and attention to detail with strong organizational and prioritization skills.
- Ability to flex hours and work nights and/or weekends as needed to support the success of ES Labs.
- Ability to work overtime, as needed.
- Ability to lift and move up to 40 pounds for approximately 25% of a typical working day.
- Ability to work seated for approximately 50% of a typical working day.
- Ability to work standing for approximately 50% of a typical working day.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 75% of a typical working day.
- Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
- Ability to comply with any applicable personal protective equipment requirements.
- Ability to perform repetitive actions.
- Understand potential exposure to hazardous materials, tissue specimens and instruments with moving parts, heating and freezing elements.
- Tolerate the handling of bodily fluids and solids (e.g., blood, urine and feces).
- Ability and means to travel to and work at all other sites within the same city, as needed.
Minimum Qualifications
- High School Degree/General Education Diploma.
- Must be 18 years of age or older.
- 3+ years of experience working in a laboratory, medical or high throughput environment.
- 2+ years of experience leading, mentoring and/or coaching others with or without direct reports.
- General knowledge and understanding of CAP, GLP, GDP, CLIA, New York State Department of Health (NYSDOH), and HIPAA.
- Intermediate knowledge and experience using Internet navigation, email, Microsoft Office Suite.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Preferred Qualifications
- Associate degree or Bachelor’s degree in Life Sciences, Physical Sciences, or related field.
- 4+ years of experience in a clinical laboratory or 3.5 years in Cologuard Clinical Lab.
- 2+ years of experience leading a team of direct reports or 3+ years of leading, mentoring and/or coaching others without direct reports.
- Experience in troubleshooting automation and performing instrument maintenance.
- Lean experience (Kaizen, Kanban, root cause analysis, countermeasure implementation, etc.).
