Job Summary:
Willow Laboratories is seeking a Client Success Associate, Digital Health to support Nutu, Willow Laboratories' digital health platform focused on weight health, healthy lifestyle behaviors, and diabetes prevention.
This client-facing role will support employer and B2B partnerships across implementation, ongoing client management, reporting, engagement, and operational support. The ideal candidate is highly organized, responsive, detail-oriented, and comfortable balancing multiple priorities in a fast-paced startup environment.
This role will report to the Senior Vice President, Commercialization & Strategy for Nutu.
Duties &Responsibilities:
- Support the implementation and launch of new employer and B2B digital health partnerships, including timelines, deliverables, project plans, and follow-up communications.
- Serve as a day-to-day point of contact for assigned clients and pilot partners, responding promptly and professionally to client questions and requests.
- Coordinate across internal teams, including sales, product, marketing, clinical, and leadership, to support client needs, resolve issues, and ensure successful launches.
- Maintain accurate client records, project trackers, implementation documentation, meeting notes, and action items.
- Prepare client reports, performance summaries, presentations, and executive-ready materials using enrollment, engagement, utilization, and program performance data.
- Translate data and program insights into clear, client-friendly summaries that support client discussions and decision-making.
- Develop and maintain client-facing materials, including presentations, implementation guides, enrollment resources, FAQs, promotional content, and training materials.
- Support launch communications and ongoing engagement campaigns designed to drive awareness, enrollment, activation, and participation in Nutu programs.
- Represent Willow Laboratories and Nutu at client meetings, health fairs, biometric screening events, open enrollment events, client reviews, and other partner engagement activities as needed.
- Support proposal development, pilot planning, client meeting preparation, and contract renewal activities.
- Help establish and improve client success processes, workflows, templates, and best practices.
- Use approved business and AI-enabled productivity tools, where appropriate and in accordance with company policies, to improve efficiency, drafting, research, analysis, organization, and quality of work.
Required Qualifications and Experience:
- Bachelor's degree in Business, Marketing, Nutrition, Public Health, Communications, Healthcare Administration, or related field.
- 2–5 years of experience in client success, account management, project management, customer support, healthcare operations, digital health, benefits, or related field.
- Strong written and verbal communication skills, with the ability to communicate clearly and professionally with clients and internal stakeholders.
- Excellent organizational skills, attention to detail, and follow-through.
- Ability to manage multiple projects, deadlines, and competing priorities simultaneously.
- Comfortable working cross-functionally and navigating ambiguity in a fast-paced environment.
- Proficiency with Microsoft Office and Google Workspace, including PowerPoint, Excel, and presentation development.
- Comfortable analyzing data and translating insights into client-friendly reporting materials.
- Working familiarity with AI productivity tools such as ChatGPT, Claude, or similar platforms, with the ability to use them responsibly to improve efficiency, drafting, research, analysis, and organization.
- Interest in digital health, wellness, behavior change, and improving access to tools that help individuals live healthier lives.
Preferred Qualifications:
- Experience working in healthcare, nutrition, digital health, wellness, employee benefits, population health, or technology organizations.
- Experience supporting B2B partners such as employers, payers, providers, consultants, brokers, or research partners.
- Familiarity with CRM platforms such as HubSpot or Salesforce.
- Experience creating client presentations, engagement campaigns, enrollment materials, or marketing communications.
- Experience in startup, early-stage, or high-growth environments.
- Basic understanding of nutrition, population health, behavior change, weight management, diabetes prevention, or lifestyle intervention programs.
Preferred Attributes:
- Entrepreneurial mindset with a willingness to wear multiple hats.
- Strong customer service orientation and commitment to delivering exceptional client experiences.
- Resourceful problem solver who can work independently and take ownership of projects.
- Highly collaborative and team-oriented.
- Positive attitude and desire to contribute to a mission-driven organization.
- Strong judgment, professionalism, and discretion when working with client, company, and program information.
Additional Information:
- This is a remote position. Candidates must have access to a quiet, professional home office environment suitable for video calls, focused work, and confidential conversations.
- Approximately 15–25% travel may be required for client meetings, implementation activities, conferences, onsite events such as health fairs, biometric screenings, and open enrollment events, and other partner engagement activities. Travel may include car and/or air travel.
- The employee may occasionally lift, carry, and transport items such as a laptop, presentation materials, event supplies, or marketing collateral, typically up to 20–25 pounds.
- Occasional evening or early morning availability may be required to support client needs, client events, or implementation activities.
Salary will be based on experience and education.
