About the role
Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Responsible for providing leadership, direction, and training to Client Service Technicians, Couriers, Client Ambassadors/Client Service Representatives and other workers in the Sample Receiving and Courier Departments. Facilitates employee conformance to Good Laboratory Practices and all specified Operating Procedures. Ensures compliance to all client requirements and communicates requirements to laboratory personnel.
JOB FUNCTIONS
- Oversees all Client Service Receiving, Ambassador and Courier functions as required
- Performs Client Service Receiving, Ambassador and Courier functions as necessary
- Responsible for interviewing, hiring and training Sample Receiving, Courier and Ambassador personnel
- Coordinate courier pick-ups with clients, track courier pick-ups and create reports for billing purposes
- Interface with outside shipping providers to ensure clients requirements are met 5
- Responsible for vehicle maintenance to make sure vehicles are in proper working order 5
- Provides feedback to direct reports, conducts employee performance reviews and provides ongoing
- guidance for continued employee development
- Schedules personnel to facilitate an efficient operation 5
- Communicates necessary changes or information to his or her department 5
- Identifies quality related problems and initiates immediate investigation, corrective action, and follow up
- Ensure the Quality Management System is maintained in accordance with the ISO 17025 standards
- Navigate complex client requests involving multiple projects and sites
- Interprets and evaluates problems occurring which may not conform to clearly established practices and precedents. Knowledge of a variety of complex rules, procedures or work methods.
About SGS
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource. Community Guidelines SGS encourages all fans of this page to participate in conversations through questions and comments. Any comments arising from persons sharing or reproducing any communications published by SGS is not controlled or endorsed by SGS. We want to promote an informative and enjoyable environment within this community. We therefore ask that you post content that is both relevant and respectful and you follow LinkedIn's Professional Community Guidelines. Posts will be removed if they are: - Offensive, defamatory, discriminatory or obscene - Fraudulent, deceptive or misleading - In violation of any intellectual property rights - In violation of any law or regulation - Abusive, harassing, stalking or attacking others - Trolling or deliberate disruption of discussion - Commercial solicitations or personal promotion - Spam or link baiting Intellectual Property Statement Except where expressly stated otherwise, all intellectual property rights, including copyright and trademarks, in any and all communications and materials in any form published by or on behalf of SGS are owned by SGS Société Générale de Surveillance SA, Switzerland.