Central Territory Service Account Manager

Job Description

The Services & Support Division (SSD) is a rapidly growing organization dedicated to increasing productivity, compliance, and operational efficiency for our customers. As the Service Account Manager for the Central Region, you will play a key role in driving service sales, expanding customer partnerships, and delivering Agilent’s full CrossLab Asset Performance Management portfolio—including standard service agreements, advanced support solutions, and digital asset management technologies.

In this strategic, customer‑facing role, you will leverage your technical expertise and sales experience within the Pharmaceutical, Chemical Analysis, and Life Sciences industries to deliver high‑value service solutions. You will partner closely with a cross‑functional team of inside sales, field sales, service delivery, and business support functions to execute comprehensive account strategies across MI, IN, and KY. Your leadership in account management, new business development, and service solution positioning will be essential in driving growth, improving customer experience, and expanding Agilent’s competitive presence in the region.

• Manage strategic, named accounts and execute growth plans across the Central Region.
• Identify and develop new business opportunities for service agreements, CrossLab digital solutions, and custom service offerings.
• Lead strategic selling efforts, including deal planning, competitive positioning, and account penetration across multi‑level customer stakeholders.
• Build strong executive‑level relationships to foster long‑term partnerships and drive ongoing business growth.
• Proactively assess customer needs, positioning Agilent’s service value proposition to deliver financial, operational, and compliance benefits.
• Serve as a key contributor to regional strategy by collaborating with inside/outside sales, Service Delivery, CoPC, Credit/Collections, and other internal teams.
• Maintain high levels of customer satisfaction through continuous engagement and alignment with service delivery teams.
• Develop and refine lead‑generation plans while managing a robust pipeline to achieve sales quotas and territory growth targets.
• Lead cross-functional initiatives and projects requiring coordination across multiple teams, functions, and business groups.
• Solve a broad range of customer and business challenges with creativity, independence, and sound judgment.

Qualifications

• Bachelor’s or Master’s degree required; degrees in science or business strongly preferred.
• 4+ years of successful sales and account management experience, preferably within Life Sciences, analytical instrumentation, or solution sales.
• Demonstrated success in solutions-based selling to major accounts, with strong negotiation and deal‑closing skills.
• Ability to clearly articulate the financial and operational value of service and support solutions.
• Excellent communication skills (written and verbal), with strong presentation, organizational, and planning capabilities.
• Proven business development experience and a strong track record of meeting or exceeding quota.
• Experience with project management and leading cross-functional initiatives.
• Ability to work independently while demonstrating strong leadership in a global matrix environment.
• Solid understanding of analytical instrumentation and service business models preferred.