Business Manager II

Job Description

The Business Manager develops and maintains the relationship with commercial clients, through understanding the client’s organization and business needs. This role enhances client service and satisfaction in the overall best interest of the company. They build a foundational relationship with business accounts which represent a high level of volume and complexity in a site. This role generates business growth through identifying and developing business opportunities with our existing clients and partnership with Sales.

Location: Onsite Greenville, NC

Key Responsibilities

• Develop and manage the strategic business relationship with existing and new clients.
• Build client relationships, partnerships, and identifying growth opportunities with existing clients.
• Facilitate the execution of the portfolio management strategy for a program of clients and/or projects.
• Serve as escalation point for critical needs, prioritization, and decision making.
• Work closely with project team members to ensure best in class service for the client.
• Drive contract compliance; generate and negotiate new contracts and updates to existing contracts with input from the Portfolio Manager, Business Development Executives, and site leadership.
• Manage Demand portion of S&OP processes; use business intelligence and client input to drive long-term demand and capacity scenario planning. Assist in development of annual operating plan.
• Determine solutions aligned with site strategy as well as business and client requirements; understand how the technical and business specifics contribute to this overall strategy

Education & Experience

• Bachelor’s degree in science or business is required. Master’s degree in business or science is helpful.
• 3 years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities.
• Experience with budgeting and forecasting is required.

Knowledge, Skills, Abilities

• Some understanding of project management principles is required.
• Knowledge of pharmaceutical or contract manufacturing industry is strongly preferred.
• Outstanding communication skills; capable of maintaining optimistic communication with clients and internal customers, while handling complex situations.
• Highly skilled at conflict resolution and negotiation.