Associate Director, Strategic Account Management - Oncology

Company Description

About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at [www.abbvie.com](http://www.abbvie.com/). Follow @abbvie on [LinkedIn,](https://www.linkedin.com/company/abbvie/) [Facebook](https://www.facebook.com/AbbVieGlobal/), [Instagram](https://www.instagram.com/abbvie/), [X](https://twitter.com/abbvie) and [YouTube.](https://www.youtube.com/user/AbbVie)

Job Description

Candidate must be located in or within a reasonable distance to Cleveland-OH, Chicago-IL, St. Louis-MO, Columbus-OH, or Pittsburgh-PA. The Associate Director, Strategic Account Management is the primary commercial point of contact for the company with C/D-suite stakeholders and Population Decision-Makers at highly controlled large community Oncology group practices, academic cancer centers, and integrated delivery networks. This role will be accountable for the customer experience coordinating appropriate resources and personnel to meet the needs of the customer, including but not limited to diagnostic and pathology requirements in support of the approved FDA companion diagnostic. This role will provide exceptional in-field team coordination, perform with strategic agility, and display the importance of cross-collaboration with all functions of the company. The Associate Director, Strategic Account Management will be responsible for building the account strategy and coordinating the execution of tactics consistent with corporate objectives and customer needs including but not limited to entity-to-entity relationship management, optimizing consistent care delivery within workflows at scale, and facilitating cross-functional engagement.

Primary Responsibilities

• Strategic Account Planning & Pull-Through
• Develop and maintain account plans including SWOT, XF Goal & Strategic Imperatives, SAM C-SMART objectives, stakeholder mapping, barriers/opportunities, and tactics to enable and amplify impact at scale
• Assess and communicate impact by synthesizing actionable information to improve operational access and inform both XF account strategy and SAM evolution
• Cross-functional Collaboration & Coordination
• Lead coordination across Commercial, Market Access, and others to ensure account strategy alignment, functional objective synergy, and seamless customer engagement experience
• Drive functional clarity through simple, consistent communication and ways of working
• Healthcare Decision-Maker Engagement & Strategic Partnership Development
• Engage Healthcare Decision-Makers and C/D-Suite Leadership and other relevant stakeholders within targeted accounts to improve care consistency within operational workflows
• Establish longitudinal entity-to-entity relationships to achieve shared goals through comprehensive customer needs assessments that inform the AbbVie engagement approach and value proposition over time
• Maintain a high level of business acumen, account knowledge, analytical and product knowledge to leverage growth in solid tumor and development portfolio
• Demonstrates “role model” behavior, leads and shares knowledge across the broader team