Job Description
The Associate Director, Chronic Care Regional Trainer supports and facilitates field-based learning for Chronic Care Customer Team Representatives within an assigned region. This role partners closely with Chronic Care Sales Leadership, Learning & Development (L&D), and cross-functional stakeholders to execute regional training aligned with national strategy.
As an embedded member of the regional customer team, the Associate Director ensures representatives build strong clinical, managed care, and commercial acumen while driving meaningful patient impact. This position focuses on execution, coaching, and regional customization of learning solutions.
Key Responsibilities:
Regional Training Execution & Coaching:
- Deliver and facilitate clinical, product, and disease state training using HQ-approved materials tailored to Chronic Care portfolios.
- Conduct field-based coaching and ride-along to enhance customer engagement, selling effectiveness, and account management capabilities.
- Support onboarding of new hires in partnership with sales leadership, ensuring proficiency across product knowledge, compliance, and customer engagement.
Business Partnership & Needs Assessment:
- Partner with Director of Commercial Operations, Regional Cardiovascular Managers and Customer Team leaders to assess training needs across districts and territories.
- Align Learning and Development (L&D) plans with territory business plans and customer needs (e.g., cardiology, endocrinology, IDNs, specialty practices).
- Identify regional business opportunities and translate them into targeted learning interventions.
Learning Strategy Execution:
- Execute national L&D strategy at the regional level by adapting content to local market dynamics and Chronic Care customer types.
- Provide feedback to HQ on learning effectiveness and gaps, contributing to continuous improvement.
Stakeholder Engagement & Collaboration:
- Act as a bridge between field teams and L&D, ensuring alignment of messaging and capabilities.
- Collaborate cross-functionally (marketing, medical, access) to ensure consistent and compliant training delivery.
Qualifications:
Education Requirements:
- Bachelor’s degree required (Business, Life Sciences, or Education preferred)
Required Experience & Skills:
- 5+ years of relevant experience (sales, training, marketing, or healthcare field roles)
- Experience in Chronic Care, specialty, or cardiovascular/endocrinology space
- Demonstrated ability to deliver training (in-person and virtual) and coach field teams effectively
- Strong interpersonal, communication, and influencing skills
- Ability to analyze field insights and translate them into actionable development plans
- High level of adaptability and ability to work in a dynamic field environment
Preferred Experience & Skills:
- Prior field training or learning facilitation experience
- Experience supporting product launches or competitive markets
- Strong understanding of account-based selling and healthcare ecosystem navigation
- Advanced presentation and facilitation skills
- Reside within the assigned region
Required Skills:
- Adaptability
- Adaptability
- Adult Learning Principles
- Attendance Tracking
- Cardiology
- Content Creation
- Customer Engagement
- Customer Service Improvement
- Customized Training
- Data Analysis
- Driving Continuous Improvement
- Facilitate Training Sessions
- Facilitating Learning
- Instructional Design
- Marketing
- Nephrology
- Oncology Marketing
- Sales Leadership
- Sales Training
- Stakeholder Engagement
- Stakeholder Management
- Strategic Thinking
- Training Delivery
- Training Documents
- Training Evaluations
- {+ 1 more}
