Summary:
The Associate Director, Digital Solutions Quality Lead is a senior individual contributor within Technology & Global Services (TGS) accountable for defining and advancing the Quality function’s digital, data, and AI strategy. Partnering closely with Quality leadership and process owners, this role shapes the future-state capability model and an outcome-based roadmap that improves Quality performance, strengthens compliance, and reduces operational risk.
Operating at the intersection of platform leadership, digital product strategy, and data/AI enablement, the role owns the end-to-end solution vision across core Quality platforms (e.g., eQMS) and Quality data and analytics. Success requires influencing cross-functional stakeholders and governance forums to prioritize investment and ensure solutions are scalable, interoperable, and inspection-ready—meeting validation, data integrity, and auditability expectations—while execution is delivered through aligned product, platform, and delivery teams.
Key Responsibilities
- Co-create in partnership with the function to the Quality digital, data, and AI strategy aligned to enterprise architecture, data strategy, and TGS priorities.
- Define the future-state capability model and an outcome-based roadmap (value, risk reduction, and compliance impact) with Quality process owners.
- Identify, prioritize, and scale high-value use cases across core Quality processes (e.g., field actions, complaints, nonconformances, CAPA, deviations, change control, audits, supplier quality, training, surveillance).
- Own the end-to-end solution vision across core Quality platforms and digital capabilities (e.g., eQMS; Quality data & analytics) to reinvent quality processes and shorten cycle time to compliant outcomes.
- Partner with the digital team and function to ensure context across the digital ecosystem to fullyleverageand unlock the power of data assets.
- Provide platform and product direction (roadmaps, lifecycle/modernization, integration, data architecture, AI readiness) in partnership with Platform Solutions/Digital Transformation teams.
- Ensure solutions are scalable, interoperable, and audit-ready across product owners, architects, data teams, and vendors.
- Drive adoption of Quality data models, analytics, and insights to improve decision-making and outcomes.
- Champion advanced analytics and responsible AI (predictive, trend detection, decision intelligence) for regulated use cases and proactive insights to prevent compliance issues.
- Ensure AI/automation and digital solutions meet compliance expectations (validation, data integrity, auditability; GxP/21 CFR Part 11).
- Represent Quality priorities in governance (investment, portfolio, and architecture forums) and facilitate prioritization decisions (risk/value/compliance).
- Provide strategic oversight and value realization for initiatives (execution owned by delivery teams), including benefits tracking and continuous improvement.
- Support audits/inspections and continuously improve control/validation approaches to enable agile, data-driven delivery and manage risk in theuse of AI/automation.
Required Qualifications
- Bachelor’s degree or equivalent experience
- 8+ years leading digital and technology solutions in regulated Quality environments
- Demonstrated experience owning digital, data, or platform strategy (not just delivery)
- Strong understanding of Quality systems, Quality compliance expectations, and computerized system controls
- Experience enabling analytics, automation, or AI in regulated environments
- Proven ability to influence senior stakeholders without direct authority
- High proficiency in the practical use of AI and automation to drive value outcomes with examples of deployment at scale
Preferred Qualifications
- Experience with Quality platforms such as Trackwise, MasterControl, and other eQMS solutions, and analytics platforms
- Experience working with enterprise data platforms, integrations, and reporting tools (e.g., SAP, Power BI, Databricks, integration platforms)
- Familiarity with product‑based delivery models, Agile/Hybrid delivery, and platform operating models
- Experience shaping AI governance, validation approaches, and data integrity models
- Global, matrixed operating experience
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Pay Transparency Statement:
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
- Annual Bonus
- Potential Discretionary LTI Bonus
Health and Well-being Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
Other Well-being Resources
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
Life Balance Programs
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
Other Life Balance Programs
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
