Job Description
Gilead HR is undergoing an exciting journey to modernize our employee experience, streamline our existing processes, and align our service delivery on a global scale while retaining the ability to provide personalized support during the moments that matter to employees. This is an exceptional opportunity to partner across HR and key stakeholders to shape and influence how we provide services to all Gilead employees and drive excellence and innovation in HR.
The HR Operational Excellence team will serve as a center of excellence for process and continuous improvement of our HR services globally. This team reports to our Director HR Operational Excellence. As part of this team, this position will be responsible for creating operational excellence in our HR services and processes, by partnering with COEs, HRBPs, HRSS, and our HR Strategy & Operations teams to apply process improvement.
As the Associate Director, HR Operational Excellence , you will be responsible for shaping, implementing, and continuously refining the delivery of a frictionless employee experience in partnership with Global Process Leads and the Shared Services teams. In your role, you will analyze data, gather feedback from the organization, and engage stakeholders to drive improved process and business performance in support of the E2E Process improvement strategies. This position will work with key stakeholders across the global HR organization: Total Rewards, Talent Acquisition, Talent, Development & Inclusion, HRBPs, and HR Strategy & Ops – as such, having strong communication skills, stakeholder influencing abilities, strategic thinking, executive presence, business, and financial acumen are key.
The ideal candidate should have strong experience and be well versed in both project management and process improvement techniques and methodologies.
Essential Duties and Job Functions
Operational Excellence
- Lead process design and continuous improvement efforts, partnering with key stakeholders in HR, Legal, Public Affairs, IT, and Finance for sustainability and compliance. Recommend and implement improvements, making reasoned trade-offs between ongoing effort, global applicability and efficiency to deliver optimal and consistent employee experience
- Lead analysis of experience and process performance (cost, speed, quality) to provide quantitative assessments for demonstrating value as well as strategic planning and investments Leverage employee/customer/data insights to drive prioritized service, process and technology solutions to further enhance global service delivery
- Coordinate and synchronize efforts of regional HR Shared Services delivery, COEs and Operational Excellence to ensure operational standards are deployed to drive a consistent employee experience that is both effective and efficient
- Support our focus to become a metrics-driven organization by building performance metrics and reporting into our HR processes, ensuring SLAs and KPIs are measurable and effective
- Establish strong standards for ongoing training and documentation for all processes and activities
- Monitor the effectiveness of implemented process improvement recommendations through quantitative and qualitative KPIs
Project Management
- Adapt and implement project management methodologies and tools to design and deliver key HR processes, coordinate various workstreams and ensure projects are rolled out to the business in a timely, well-coordinated and high-impact manner
- Establish project governance, outcomes and measures, scope and recommend resourcing. Organize teams, structure the work and set timelines through comprehensive project plans, and ensure timely deliverables, assessing risks and anticipating obstacles
- Communicate proactively with stakeholders and teams to provide encouragement, identify problems and create solutions
Basic Qualifications
- BA / BS degree and 10+ years of relevant experience; OR
- MA / MS degree and 8+ years of relevant experience; OR
- PhD and 2+ years of relevant experience
- Experience must include leading cross-functional projects
Preferred Qualifications
- Previous experience as Shared Services, HR Business Partner or Center of Excellence team member preferred
- Knowledge of HR E2E processes and added complexities of global/multi-national operations
- Significant experience of business process reengineering and process design at global scale
- Significant experience in facilitating process improvement workshops
- Strong knowledge of process improvement techniques such as Lean, Six Sigma, Kaizen, or Value Stream Mapping Excellent verbal, written, and interpersonal communication skills are required. Must possess strong facilitation and influencing skills
- Proven track record in strategic thinking, project management and managing change
- Able to assess and prioritize conflicting business priorities, quickly resolve issues and address root causes while multi-tasking in a high-pressure environment Able to lead by influence outside of hierarchy and build strong, collaborative relationships within and outside of HR
People Leader Accountabilities
- Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
- Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
- Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
